SAYE MIS

Monitoring, Evaluation and Learning Systems Development

Heifer

Period

2024 - Present

Project Overview

A management information system for the SAYE program to stimulate agribusiness among youth, tracking employment and business outcomes.

Objectives:

Scope:

The project created feedback mechanisms to ensure accountability and responsiveness to affected communities.
It offered multiple channels like mobile apps and web forms for submitting feedback conveniently.
The initiative established workflows to process and address feedback promptly and transparently.
It also analyzed feedback data to identify patterns and guide improvements in community programs.

Solutions Provided

Designed a case management system to log and categorize complaints and feedback from affected populations, ensuring accurate recording.
Implemented tracking features to monitor the status of each case, providing transparency and accountability throughout the resolution process.
Developed resolution workflows to guide staff in addressing cases efficiently, with automated escalations for unresolved or critical issues.
Integrated communication tools to keep complainants informed of progress, enhancing trust and satisfaction with the feedback process.
Provided reporting capabilities to analyze case trends and resolution times, supporting continuous improvement in service delivery.

Outcomes and Benefits

Built trust by ensuring timely and transparent responses to community feedback and complaints.
Improved responsiveness by streamlining case management processes, leading to faster resolution of issues.
Enhanced community engagement by providing accessible channels for feedback and regular updates on actions taken.
Strengthened program accountability by tracking and reporting on the resolution of community concerns.